Residents & Applications
Bring residents into your property and manage them through their full lifecycle — invite individually or in bulk, share your property keyword, approve or decline applications, update lease dates, transfer residents to new units, and schedule move-outs.
17 articles
- Activity History and Logs: Investigating What HappenedA guide to the six activity logs available on every resident profile — User History, Page Views, Login Attempts, Email Log, SMS Log, and Call Logs — and how to…
- Resident Portal Walkthrough (PM Perspective)A screen-by-screen tour of what residents actually see in the ParkingPass resident portal — so when they call with a question, you know exactly what they're looking at.
- Bulk Operations: What's Available Beyond the Resident Data ManagerA guide to the bulk operations available in ParkingPass — bulk invitations, bulk lease editing, bulk exports, and the residents-import queue — plus the operations that are not bulk and…
- The Resident Portal at a GlanceA screen-by-screen reference to the resident portal in sidebar order — Dashboard, My Account / Vehicles, Payment System, Guest/Rental Vehicles, View Parking Policy, My Violations, Help / Support, and Profile.
- Common Resident Questions and Where to LookQuick answers to the questions residents ask most, plus the portal behaviours that most often surprise property managers.
- How to See What the Resident SeesHow to use Login As User to view the resident portal exactly as a resident does, when the option is available, and when it's the right tool.
Inviting & registering residents
Inviting New Residents · Resident Self-Registering with a Property Keyword · How Do I Find My Keyword? · Importing and Managing Resident Rent-Roll
- Inviting New ResidentsUnderstanding how to enroll and register new residents using the tools available for property managers.
- Resident Self-Registering with a Property KeywordLearn how to self-register for parking using your property's keyword. Step-by-step instructions for completing your ParkingPass enrollment.
- How Do I Find My Keyword?Follow this step-by-step guide to self-register with your property's keyword and complete your ParkingPass setup quickly and correctly.
- Importing and Managing Resident Rent-RollInformation on how to import bulk resident details.
Managing applications
Managing Resident Applications · Parking with a Pending Application · Benefits for Active Military
- Managing Resident ApplicationsSteps for approving or declining resident applications.
- Parking with a Pending ApplicationIs it safe to park after submitting your ParkingPass application? Learn what happens during review and when you're approved to park.
- Benefits for Active MilitaryRegistration - Does being an Active Military Member provide any extra benefits?
Lease & move-outs
Updating Resident Lease Dates · Managing Future Move Outs · Transferring a Resident to a New Unit or Address
- Updating Resident Lease DatesSteps to take when a resident's lease has expired.
- Managing Future Move OutsUnderstanding how to manage future move outs.
- Transferring a Resident to a New Unit or AddressHow to move or transfer a resident from one unit to another within your property.
- How do I enable and confirm the month-to-month lease option in ParkingPass?