Resident conversations go faster when you can see exactly what the resident is looking at — the buttons, the labels, the empty states, the things that aren't where they expect them to be. The resident portal lives at my.parkingpass.com, the same URL you use, but with a completely different layout once a resident logs in.
This article covers the Login As User feature: how to reach it, when it's available, and when to use it.
How to See What the Resident Sees
ParkingPass includes a Login As User feature that lets you view the portal exactly as the resident does. It's the fastest way to investigate something a resident is describing.
Where to find it
Open the resident's profile.
Click Quick Actions at the top right.
Choose Login As User.
A blue banner appears at the top of every page: "You are currently impersonating [Resident Name]" with an Exit Impersonation button. The sidebar shows the resident's name and role and includes a Log back in as [your name] shortcut. Everything else on screen is what the resident sees when they log in.
When it's available
Login As User appears on Active resident profiles. If the resident is still Pending, the option doesn't show — there's no portal to log into yet.
When to use it
"I can't find where to add a vehicle." — Log in as them, walk to the page they're looking at, see what they're missing.
"The button you mentioned isn't there." — Their portal may look different than what you describe (different property configuration, different account state). Confirm what they're actually seeing.
Training a new staff member — Walk them through the resident experience so they know what residents are reading.
Verifying a recent change — After updating a rule or sending an announcement, log in as a resident to confirm what they actually see.
Once you're in
For a screen-by-screen guide to what you'll be looking at, see The Resident Portal at a Glance. For quick answers to the questions residents ask most, see Common Resident Questions and Where to Look.
Important Notes
Login As User is on Active resident profiles only. Pending residents don't yet have a portal to log into.
Always exit impersonation when you're done — the banner at the top of every page makes it visible, but a forgotten impersonation can cause confusion.
Impersonation logs every page you visit on the resident's behalf to their User History and User Page Views. See Activity History and Logs.