The help center has grown to cover most situations a property manager encounters. This article is a single-page map of the most-used articles, organized by what you're trying to do.

If you can describe your question in plain language, the section below should point you to the right article in one click. If you'd rather browse by topic, scroll to the collection-by-collection map at the bottom.

By Common Question

Getting started

• "I'm new to ParkingPass — where do I start?" → Property manager routine checklist

• "I just took over a property that's already live" → Handling your first 30 days at an existing community

• "I'm launching a new property" → How to go live with a new community

• "What's on my dashboard?" → Dashboard overview

• "What does this term mean?" → Glossary

Residents and applications

• "How do I onboard residents in bulk?" → Bulk operations overview

• "What does the resident actually see?" → Resident portal walkthrough

• "Who approved this application / did this edit?" → Activity logs overview

Vehicles and permits

• "Which authorization type do I use?" → Permit types explained: which one should I use?

• "What is a parking permit, technically?" → How resident parking permits work

Guest passes

• "How do guest passes work?" → How guest registration works

• "How does a resident register a guest?" → Registering a guest pass

Enforcement, tows, disputes

• "A resident is pushing back on a violation — what do I say?" → Resident pushback overview

• "How do I work a citation dispute?" → Citation disputes overview

• "Quick reference for handling a dispute call" → Handling tow and violation disputes

• "How does a tow actually work, end to end?" → Tows overview

• "How do I make sense of the Patrol Analytics report?" → Patrol analytics – understanding your community enforcement activity

• "How do I act on what Patrol Analytics shows me?" → Using patrol analytics to improve your parking program

• "How do I pick or evaluate a patrol vendor?" → Selecting a patrol partner: requirements and shortlist

Reports and data

• "What reports do we have and what does each one show?" → Reports overview: which report answers my question?

• "How much do we have outstanding in unpaid citations?" → Violation and citation reports overview

• "Did patrol run last night?" → Patrol reports overview

Payments, billing, revenue

• "How does Revenue Share work?" → How Revenue Share works

• "What's the refund policy?" → Refund policy

Communications and notifications

• "What emails does the system send automatically?" → How automated notifications work

• "Did a specific resident get a specific email?" → Email and SMS logs overview

State compliance

• "How does state-specific compliance work?" → State compliance overview

• "My property is in Florida" → Florida sales tax on parking permits

• "My property is in Colorado" → Colorado real-time tow authorization

Account and access

• "Who has what access — staff roles and permissions" → How user roles work

• "I can't log in" → Login help overview

• "I manage multiple properties" → Managing multiple properties

• "What's the difference at an HOA vs. an apartment?" → Who decides at HOAs and apartments

• "How do I send the team feedback?" → Provide feedback

Assigned Parking

• "What is Assigned Parking?" → How Assigned Parking works

• "A resident says someone's in their assigned spot" → Submitting an assigned parking tow request

Troubleshooting

• "Something seems broken on the platform" → Troubleshooting basic issues

• "I need to investigate what happened on a resident's account" → Activity logs overview

By Workflow

The first hour at a new property

1. Handling your first 30 days at an existing community — Day 1 walkthrough

2. Dashboard overview — what every widget means

3. How user roles work — confirm you have the right access

The daily routine

1. Property manager routine checklist — the rhythm

2. Dashboard overview — your morning check

Launching a new property

1. How to go live with a new community — full walkthrough

2. Property launch readiness checklist — the 10-item go/no-go review

Handling a difficult call about a violation

1. Resident pushback overview — de-escalation toolkit and decision criteria

2. Handling tow and violation disputes — quick decision tree

3. Citation disputes overview — the comprehensive workflow

Investigating something that happened

1. Activity logs overview — six logs on every resident profile

2. Resident portal walkthrough — log in as the resident to see what they see

3. How automated notifications work — to know what the system already sent

Prepping for a board meeting or audit

1. Reports overview: which report answers my question? — which reports to pull

2. Running a board-ready review — the board-ready review framework

3. Working with an HOA board — for understanding board dynamics

Selecting or reviewing a patrol vendor

1. Selecting a patrol partner: requirements and shortlist — RFP, references, contract terms

2. Patrol analytics – understanding your community enforcement activity — what the report shows

3. Using patrol analytics to improve your parking program — how to act on the data

By Collection

• Getting Started — Property manager routine checklist, Handling your first 30 days at an existing community, How to go live with a new community, Property launch readiness checklist, Dashboard overview, Glossary, and this map.

• Account Settings — Updating your account details, Managing multiple properties, How user roles work, Who decides at HOAs and apartments, Provide feedback, How Assigned Parking works, How automated notifications work.

• Residents & Applications — Importing a rent roll, Inviting a new resident, Resident portal walkthrough, Activity logs overview, Bulk operations overview.

• Vehicles & Permits — Permit types explained, How resident parking permits work, Adding a resident vehicle, Editing or replacing a resident vehicle, Update maximum number of vehicles for a unit.

• Guest Parking — How guest registration works, How guest parking settings work, Registering a guest pass, Setting up paid public parking.

• Payments & Billing — Parking permit prices, Tiered pricing overview, Refund policy, Permit expiration, grace period, and late fees.

• Enforcement & Patrol — Tows overview, Resident pushback overview, Managing the Do-Not-Tow (DNT) list, Placing and managing patrol holds, Selecting a patrol partner.

• Parking Rules & Violations — Updating parking rules, Citation disputes overview, Handling tow and violation disputes, How violation severity levels work, Submitting an assigned parking tow request, State compliance overview.

• Reports & Analytics — Reports overview, Patrol analytics (descriptive + workflow).

• Troubleshooting — Troubleshooting basic issues, Login help overview.

Important Notes

• The help center is updated regularly. If an article exists in a different place than this map describes, the platform's current state is the source of truth.

• Articles have a "Related" section that points to adjacent topics. Use it to drill in when you find a relevant article.

• For terms you encounter and don't recognize, the Glossary is the fastest way to get oriented.

• If a question doesn't have a clear article here, raise it through Provide feedback — the gap may be worth filling.