Context

New property management staff members who are unfamiliar with the ParkingPass system often need guidance on how to get started, whether that means accessing training resources, scheduling a live training session, or getting added to the ParkingPass dashboard.

Answer

There are a couple of ways to get up and running with ParkingPass as a new property manager:

1. Self-serve: review the Property Manager guide

   You can get started right away by reviewing our Property Manager guide here: Property manager routine checklist

2. Schedule a live training session

   If you'd prefer a guided walkthrough of the system, please reach out to your Account Manager.

3. Get added to the ParkingPass dashboard

   If you are a new staff member at a property that already uses ParkingPass, you will need to be added to the system before you can log in. To get added, please contact ParkingPass support with the following information:

   • First and last name

   • Email address

   • Mobile phone number (for identity verification and account recovery)

   Once your account is created, you will receive an email with a link to set your password. If the link expires, go to app.parkingpass.com and select Forgot Password to request a new one.

   Alternatively, existing staff with dashboard access can add new team members by clicking the Manage Staff button within the ParkingPass dashboard. See Adding additional property management users for more information.