Enforcement & Patrol
Work with your enforcement vendor — onboard new patrol teams with training, protect specific vehicles with the Do-Not-Tow list, pause enforcement with Patrol Holds, request off-hours tows, and switch patrol vendors when needed.
13 articles
Patrol vendor management
Changing Patrol Vendors
- Changing Patrol VendorsInformation for managing and interacting with the vendors who provide towing and booting.
- Patrol Vendor Selection: An RFP and Evaluation GuideHow to choose a patrol vendor for your property — defining your requirements, building a shortlist, running an RFP, evaluating responses, checking references, and contract terms worth attention.
- Selecting a Patrol Vendor: Requirements, Shortlist & RFPHow to run a patrol vendor search: defining your requirements, building a shortlist, writing the RFP, evaluating responses, checking references, and running a site walk or demo.
- Patrol Vendor Contract Terms Worth ReviewingThe patrol vendor contract terms that deserve close attention before signing — term and renewal, termination rights, performance standards, pricing, insurance, data rights, and state compliance — plus the red…
- Renewing or Re-Evaluating Your Patrol VendorHow to approach a patrol vendor contract renewal — using your data instead of just the relationship, comparing to the market, addressing known issues, and deciding whether to renew, re-bid,…
Patrol holds & exceptions
Placing and Managing Patrol Holds · Managing the Do-Not-Tow (DNT) List
Tows, citations & disputes
How to Handle Tow or Citation Disputes · Assigned Parking Tow Requests · Requesting a Tow Outside of Patrol Hours
- Requesting a Tow Outside of Patrol HoursUnderstanding how to request a tow outside of the patrol hours.
- Tow Operations: A Complete Workflow GuideWhat happens after enforcement escalates to a tow — how tows are authorized, what the resident sees, how the record appears in your dashboard, and what to do if the…
- Resident Escalation Playbook: When Pushback Gets HardA practical guide for handling residents who are pushing back hard on a violation — how to de-escalate, when to waive, when to hold the line, and when to involve…
- How Tows Are Authorized and RecordedHow ParkingPass tows are authorized (standard, Colorado, and assigned-parking), exactly what gets recorded on a tow, the history patterns that signal a process problem, and how to work with your…
- Handling a Tow: The First Hour, the Call, and Follow-UpYour operational playbook for the moments after a tow: what the towed party experiences, what to do in the first hour, how to handle the call, and what to document…
- Tow Disputes and Wrongful TowsHow to handle a tow a resident or guest disputes: the common claims and how to weigh them, what approving a tow dispute actually does (and doesn't do about recovery…