Enforcement & Patrol
Work with your enforcement vendor — onboard new patrol teams with training, protect specific vehicles with the Do-Not-Tow list, pause enforcement with Patrol Holds, request off-hours tows, and switch patrol vendors when needed.
7 articles
Patrol vendor management
Changing Patrol Vendors
- Changing Patrol VendorsInformation for managing and interacting with the vendors who provide towing and booting.
- Patrol Vendor Selection: An RFP and Evaluation GuideHow to choose a patrol vendor for your property — defining your requirements, building a shortlist, running an RFP, evaluating responses, checking references, and contract terms worth attention.
Patrol holds & exceptions
Placing and Managing Patrol Holds · Managing the Do-Not-Tow (DNT) List
Tows, citations & disputes
How to Handle Tow or Citation Disputes · Assigned Parking Tow Requests · Requesting a Tow Outside of Patrol Hours
- Requesting a Tow Outside of Patrol HoursUnderstanding how to request a tow outside of the patrol hours.
- Tow Operations: A Complete Workflow GuideWhat happens after enforcement escalates to a tow — how tows are authorized, what the resident sees, how the record appears in your dashboard, and what to do if the…
- Resident Escalation Playbook: When Pushback Gets HardA practical guide for handling residents who are pushing back hard on a violation — how to de-escalate, when to waive, when to hold the line, and when to involve…