Update a resident's account details for them when they need help, like when an email address was entered wrong or they aren't getting notifications.

Who can do this: Property Managers, Office Staff.

Before you start

• Confirm the correct details with the resident. A typo in an email address or phone number stops their notifications.

Steps

1. Open the resident's account from the Residents directory, or search for them.

2. Click the Quick Actions dropdown at the top right of the profile.

3. Select Update User Info.

4. Make the changes.

5. Save.

What happens next

The changes take effect right away. Notifications go to the resident's updated email address and phone number.

Important notes

Common reasons to update a resident's details:

• They aren't receiving notifications.

• Their email address was entered incorrectly.

• Their name needs correcting.

• They need help getting into their account.

You can't reset a resident's password for them. They need to use Forgot Password on the sign-in page. See Handling a resident who can't log in.

To change a resident's lease date from the same menu, see Updating a resident's lease expiration date.

Troubleshooting

• If notifications still aren't arriving after you update the details, check the resident's Email Log or SMS Log. See Email and SMS logs overview.