How user roles work

Last updated: November 4, 2026

Every user on your ParkingPass account has a role. The role decides what that person can see, edit, and approve. Giving each team member the right role keeps your account secure while giving everyone the access they need.

How it works

ParkingPass has four roles to choose from for property staff.

Property Manager

Full administrative access. Property Managers can approve applications, manage residents and vehicles, change community settings, manage staff, oversee patrol, view all reports, and access Revenue Share. Use this role for anyone running your community's parking program end to end.

Office Staff

Day-to-day access. Office Staff can manage residents and vehicles, approve applications, create guest passes, and view standard reports. They can't change community settings, add or remove staff, or access sensitive financial settings. Use this role for front-office team members who handle resident questions and routine approvals.

Patrol Manager

Patrol oversight access. Patrol Managers can manage the Do-Not-Tow list, place and manage patrol holds, review patrol activity, and run patrol reports. They usually don't need billing or lease information. Use this role for the person who coordinates patrol, whether that's with a patrol partner or your own team.

Patrol Staff

On-the-ground patrol access. Patrol Staff can issue violations, check whether a vehicle is authorized, and view the Do-Not-Tow list. Their management access is limited. Use this role for the individual people who patrol your community.

Permissions by role

Capability	Property Manager	Office Staff	Patrol Manager	Patrol Staff
View the dashboard	Yes	Yes	Yes	Yes
Approve or decline resident applications	Yes	Yes	No	No
Approve or decline vehicle requests	Yes	Yes	No	No
Update resident profiles (email, phone, lease)	Yes	Yes	No	No
Create guest passes for residents	Yes	Yes	No	No
Use the Override option on guest passes	Yes	Yes	No	No
Schedule and manage future move-outs	Yes	Yes	No	No
Use the Resident Data Manager	Yes	Yes	No	No
Manage the Do-Not-Tow list	Yes	Yes	Yes	View only
Place and manage patrol holds	Yes	Limited	Yes	No
Issue or record violations	Yes	No	Yes	Yes
Review and respond to disputes	Yes	Limited	Limited	No
Run Patrol Analytics and patrol reports	Yes	Yes	Yes	Limited
Run financial and revenue reports	Yes	Limited	No	No
Access Revenue Share	Yes	No	No	No
Access Stripe Connect setup	Yes	No	No	No
Edit community settings (rules, keyword, and more)	Yes	No	No	No
Update community billing information	Yes, through Support	No	No	No
Add, edit, or remove staff users	Yes	No	No	No
Change another user's role	Yes	No	No	No
Access more than one community	If assigned	If assigned	If assigned	If assigned

"Limited" means the role can take some related actions, with restrictions. For example, Office Staff can review some disputes but can't request adjudication.

Who can use it

Only Property Managers can assign or change roles.

Where to find it

Click Manage Staff on your dashboard, or click Users in the left sidebar.

What you can do with it

Add a new team member with the right role — see Adding additional property management users.
Change someone's role when their job changes — see Changing a user's role.
Give a user access to one community, several, or all of them — see Managing multiple properties.

Common questions

Which role should I pick?

Property Manager: anyone with overall responsibility for your parking program, including deputies who need full access.
Office Staff: front-desk and leasing team members who handle resident questions and routine approvals.
Patrol Manager: the person who coordinates patrol and manages enforcement exceptions, like the Do-Not-Tow list and patrol holds.
Patrol Staff: the individual people who patrol.

When in doubt, choose the more restrictive role. You can give the user more access later.

A new leasing agent is starting. What role do they need?

Office Staff. It covers resident-facing work without access to community settings.

We have a new patrol partner. How are their staff added?

ParkingPass adds them during onboarding. Their staff are usually set up as Patrol Staff, and their lead as Patrol Manager. See Changing patrol vendors.

A team member is leaving. What should I do?

Remove their access right away. In Users, open the Select Action dropdown on their row and choose the deactivation option. See Adding additional property management users.

Someone can't access a feature they used to use. Why?

Their role may have changed. Check their role in Users.

Important notes

Roles control which features a user can access, not what data they see inside a feature. For example, Property Managers and Office Staff see the same resident profiles.
Each user only sees data for the communities they're assigned to.
Removing a user's access takes effect the next time they reload the page.
Roles can change as ParkingPass adds features. Watch What's New on your dashboard for updates.