Citation Dispute Report overview
Last updated: November 3, 2026
The Citation Dispute Report lists every dispute filed in your community, with its age, status, and amount. Use it to find disputes that need a decision and to work through them before their deadlines.
New to disputes? Start with Citation disputes overview.
How it works
How a dispute starts
When a resident or guest believes a warning, citation, boot, or tow was issued in error, they can dispute it in ParkingPass:
They open the violation from their account.
They click Dispute.
They submit a written explanation and any supporting evidence, like photos, lease documents, or registration.
The dispute is added to your Citation Dispute Report, which may appear as Violation Payment Dispute Report on your account. It also shows up on your dashboard's Citation Disputes panel with an Action Required indicator.
What the report shows
Each row in the report includes:
Dispute Date: when the resident or guest submitted the dispute.
Age: days since the dispute was filed. The higher the number, the closer the response deadline.
Ticket: the violation ticket number.
Tag: the license plate of the disputed vehicle.
Vehicle Info: make, model, and color.
Property: the community where the violation happened, useful if you manage more than one.
Dispute Status: where the dispute stands. See How dispute statuses work.
Amount: the amount in dispute.
Details: opens the full dispute and the resident's submission.
User Actions: the actions the resident or guest has taken. Click to see the history.
Actions: your options for the dispute, like Approve, Deny, and Request Investigation.
Who can use it
Property managers.
Where to find it
From the dashboard: the Citation Disputes panel shows three counts: Expiring Soon, Active Disputes, and Pending Adjudication. Click any count to open the report filtered to that status.
From the sidebar: go to Reports and select Citation Dispute Report. Filter by Dispute Status and Date Range.
From a resident's profile: open the violation they're disputing.
What you can do with it
Review and decide a dispute — see Responding to a citation dispute.
Work through a common type of dispute — see Handling common citation disputes.
Important notes
Disputes have deadlines. Sort by Age and check the Expiring Soon count every day.
Every dispute communication and outcome is logged. Use Export at the top of the report to download it at any time.