Login Attempts lets you see every attempt to sign in to a resident's account, successful or failed. Use it when a resident can't log in or when you suspect someone else is trying to access their account.

How it works

Login Attempts records each sign-in attempt on the resident's account. Each entry includes:

• Method: how the login was attempted.

• Status: whether it succeeded or failed.

• Login Using: the credential used, like an email address or phone number.

• IP Address: where the attempt came from.

• Browser: the browser used.

• Timestamp: when the attempt happened.

Login Attempts is kept for the lifetime of the resident's account.

Who can use it

• Property managers.

Where to find it

Go to Residents, open the resident's profile, and click View Login Attempts at the bottom of the profile.

What you can do with it

• Troubleshoot a resident who can't log in. See whether they're trying and what's failing — then see Login help overview.

• Spot suspicious activity. Repeated failed attempts from unfamiliar IP addresses or browsers can mean someone is trying to get into the account.

• Confirm whether a resident has ever logged in.

• Investigate a complaint across several logs — see Handling a resident complaint with activity logs.

Important notes

• Logs are records, not a real-time monitoring tool. Review them in response to a specific question.

• There's no export button. Filter by date and take screenshots, or email support@parkingpass.com if you need a structured export.

• This log includes IP addresses and access patterns. Handle it with the same care as any other resident data.