To change one of your community's parking rules, email support@parkingpass.com with the details of the change. Your parking rules were set during onboarding and reflect your community's agreed enforcement structure.

Who can do this: an authorized community contact.

Before you start

• Review the operational and contractual impact of the change. Rule updates can affect active enforcement, patrol procedures, and violation tracking.

• Know which rule you want changed and exactly how.

Steps

1. Email support@parkingpass.com from an authorized community contact.

2. Include your community name.

3. Name the specific parking rule you want reviewed.

4. Describe the change in detail, such as:

   • Warning structure, including the number of warnings

   • Enforcement action, such as a violation, boot, or tow

   • Changes to patrol or towing behavior

Complete details help Support review and process your request accurately.

What happens next

ParkingPass Support reviews your request and works with your Account Manager to evaluate and implement the update.

Parking rules can affect contractual agreements with ParkingPass or your patrol vendor, so updates are coordinated carefully before they're applied. Once approved, the change is made directly in your community's enforcement configuration.

Important notes

• Requests must come from an authorized community contact.

• ParkingPass doesn't change rules without written direction.

• Rule changes may take effect immediately once implemented.