The Payment System menu in the resident portal is where residents pay for permits, manage saved payment methods and autopay, and find receipts. Knowing these screens helps you answer payment questions quickly.

• For the rest of the portal, see Resident portal overview.

How it works

Payment System has six pages. Most residents only use a few.

Make A Payment

Where residents pay for a permit, an add-on, or another charge.

Manage Payment Methods

Saved cards and bank (ACH) details. Residents can add or remove a method, or set a default.

Purchase Addons

Optional purchases beyond the base permit. Depending on your community's configuration, this can include extra vehicle slots, premium features, or paid guest passes.

Manage Addons

The add-ons a resident has now, with options to cancel or renew.

Manage Autopay

Turns automatic recurring payments on or off and sets which payment method to use.

Payment History

Every past transaction, with type, status (like Completed or Refunded), amount, date, and a Receipt link. Residents use it to confirm a payment went through or to get a receipt for reimbursement.

Who can use it

• Residents use these screens. Property managers can view them from a resident's account.

Where to find it

Residents log in at app.parkingpass.com and open Payment System in the sidebar.

What you can do with it

• Walk a resident through paying — see Paying for a parking permit.

• Open a resident's portal to see what they see — see How to see the resident portal.

Common questions

Did my payment go through?

Check Payment History. The status column shows whether it completed.

Where's my receipt?

In Payment History, click Receipt on that payment's row.

How do I turn off autopay?

Go to Manage Autopay.

How do I change the card on file?

Go to Manage Payment Methods.

Important notes

• Available add-ons and prices depend on your community's configuration.

• Autopay helps prevent lapsed permits, which cause many "I paid but it expired" disputes.