Residents complete permit payments directly from their ParkingPass account once their application has been approved. Payments activate or re-activate parking permits immediately on successful processing.
How Residents Access Payment
Sign in at my.parkingpass.com.
Select Payment System+ from the left navigation.
Click Make a Payment.
Scroll to the Parking Permits section.
Select the vehicle(s) being renewed or activated.
Click Checkout.
Review the Order Preview.
Select Proceed to Checkout.
Payment Processing
At checkout, residents may:
Add a new card, or
Use an existing saved payment method.
If billing address verification fails, they can select "Use different billing address than profile address" to resolve address-matching issues.
Payments are processed securely through Stripe.
Once payment is completed:
The permit activates immediately.
An on-screen confirmation is displayed.
A confirmation email is sent.
The receipt is available under Payment History.
Automatic Recurring Payments
Residents can opt into automatic recurring payments during checkout. This is the recommended option to avoid permit lapses and late fees — see Permit Expiration, Grace Period & Late Fees for the timeline if a payment is missed.
Important Notes
Payment options only appear after the resident's application has been approved.
If payment fails, the permit remains inactive until successfully processed.
Pricing is determined by your property's configuration (including tiered pricing if enabled) — see Parking Permit Prices and Tiered Pricing.
ParkingPass does not store credit card information. All payments are processed securely through Stripe.
Refunds are governed by the Refund Policy.