This article explains how to allow a user to register guest passes when they do not have a registered resident vehicle, by converting the account to Guest Only access when appropriate.
When to Use This
Use this option when:
A user reports they cannot add a guest pass
The system indicates a resident vehicle is required, but none is registered
Your property allows guest passes for users without resident vehicles
The user only needs guest parking access
When Not to Use This
Do not use this option if:
The user needs to register a long-term or resident vehicle
Your property does not allow guest passes under current rules
The user should retain full resident vehicle registration access
Preferred Method: Property Manager Self-Service
Property managers should complete this action directly whenever possible.
Open the Property in the portal
Search for the resident or unit
Open the Quick Actions dropdown (top-right of the user's profile)
Select Convert to Guest Only
Once converted, the user will be able to register and manage guest passes only, in accordance with your property's rules.
Important Notes
Guest Only users cannot register resident parking vehicles
Guest Only users are limited to guest passes only
Always confirm your property's parking rules before converting access
This change is best managed by the property, not residents
Guest Only may still be priced similar to a parking permit, for use of the software and the ability to register guests.