Everything about tows in one place.

Pick the article that matches what you need to do.

Which article do you need?

• To understand how tows are authorized and what gets recorded, before a tow happens: How tows are authorized and recorded

• To respond when a tow has just happened, including the first hour, the call, and follow-up: Handling a tow

• To review a tow a resident or guest disputes: Handling a tow dispute

• To approve or deny a tow request in Colorado: Colorado real-time tow authorization

• To help a resident request a tow from their assigned spot: Submitting an assigned parking tow request

Key things to know

• A tow is the highest-severity enforcement action, after a warning, citation, or boot. Your patrol vendor chooses the action based on your parking policy and the vehicle's history.

• Vehicle recovery is between the vehicle owner and the patrol vendor or its tow operator. ParkingPass isn't part of that transaction.

• Tow disputes follow the same dispute process as any other violation. There's no separate process for tows.