Resident permits authorize the personal vehicles of your residents for as long as they live in the community. Residents register their own vehicles, and property managers can add or edit vehicles on their behalf.

Not sure this is the right permit type? See Permit types explained: which one should I use?

How it works

Resident permits cover the personal vehicles of residents and their household members, like spouses, adult children, and roommates. They're how ParkingPass knows a vehicle belongs in your community.

Each permit is tied to one resident and one vehicle: year, make, model, color, license plate, and VIN. When a resident replaces a car or updates a plate, the change comes to you for approval in the Vehicle Change Requests queue on your dashboard.

A permit stays active as long as the resident is active in the community. When the lease ends — through expiration, move-out, or Future Move-Out — the permit becomes inactive and the vehicle is no longer authorized.

Who can use it

• Residents register and update their own vehicles.

• Property managers add, edit, and approve vehicles on a resident's behalf.

Where to find it

• Residents: log in at app.parkingpass.com and go to My Vehicles.

• Property managers: open the resident's profile and go to Registered Vehicles. Unit vehicle limits are in Vehicle / Unit Management.

What you can do with it

• Add a second or third vehicle — see Additional vehicle requests.

• Change or replace a vehicle — see Editing or replacing a resident vehicle.

• Remove a vehicle — see Deleting resident vehicles.

• Update when a permit ends — see Updating a resident's lease expiration date.

Common questions

Can a resident have more than one vehicle?

Yes, up to your community's configured vehicle limit.

What if a resident's vehicle changes?

Use the Vehicle Change Requests workflow instead of deleting and re-adding the vehicle.

What if a resident is temporarily driving a different car?

Use a guest pass with the resident as the host. Short-term vehicles, including rentals and loaners, go through guest passes.

A resident's adult child is moving home for the summer. Which type do I use?

If the lease is updated to add them to the household, use a resident permit. For a short stay without a lease change, a guest pass covering the stay is fine.

Important notes

• Don't put a resident's personal vehicle on the Do-Not-Tow list to skip the permit process. Lease-tied resident permits are what keep enforcement accurate.

• If an employee also lives in the community and drives the same car to work, a resident permit covers it. They don't need a separate Do-Not-Tow entry.