ParkingPass issues refunds only in a limited set of cases, like approved disputes and confirmed errors. Refunds aren't the default outcome.

This is a summary for property managers and residents. The full, official policy is at app.parkingpass.com/resident/refund-policy. Always defer to it for exact terms.

What's covered

Refunds are issued when:

• A dispute is approved. If a resident or guest disputes a citation, boot, or tow and the dispute is Approved, the charge is refunded automatically. See Citation disputes overview.

• ParkingPass Support confirms a software error. For example, a double charge, a wrong amount, or a payment on the wrong account.

• The payment processor reports an error. For example, a transaction that was captured incorrectly.

• A resident pays twice by accident. For example, checking out in two browser tabs. The duplicate is refunded once verified.

• A property manager requests one and it's approved. In some cases, usually tied to a community policy decision, a property manager can ask ParkingPass Support for a refund on a resident's behalf. Approval isn't guaranteed.

What isn't covered

Refunds aren't issued for:

• Unused days on an active permit.

• Permits ended early, including when a resident moves out before the permit's end date, manually or through a scheduled move-out.

• Unused guest passes.

• Guest passes ended early.

• Changed plans or buyer's remorse.

• Late fees applied after the grace period. See Permit expiration, grace period, and late fees.

• Automatic renewals the resident no longer needed, for example after moving out without ending the permit. Residents should turn off automatic payments before they move out.

How to request a refund

See Requesting a refund.

State-specific rules

Where state sales tax was charged, the tax is refunded along with the refunded amount. See State compliance overview.

Important notes

• Refunds go back to the original payment method.

• The refund amount depends on the reason. It's usually the full charge for an approved dispute or a confirmed error, or a prorated amount where the policy allows.

• Most refunds appear within 5 to 10 business days, depending on the bank.

• The resident gets a confirmation email, and the refund appears in their Payment History.

• When a lease ends before a permit would, ParkingPass prorates the permit price at purchase, so no refund is needed. See Lease expiring before a parking permit.

• Property managers can't issue refunds from the dashboard. Refunds come from dispute outcomes or through ParkingPass Support.