Residents pay for their parking permits from their own ParkingPass account once their application is approved. Share these steps when a resident asks how to pay, activate, or renew a permit.

Who can do this: Residents.

Before you start

• The resident's application must be approved. Payment options don't appear until it is. See Reviewing a new resident application.

• The resident needs a card. They can add a new one or use a saved one at checkout.

Steps

1. Sign in at app.parkingpass.com.

2. Click Payment System+ in the left sidebar.

3. Click Make a Payment.

4. Scroll to the Parking Permits section.

5. Select each vehicle being activated or renewed.

6. Click Checkout.

7. Review the Order Preview.

8. Click Proceed to Checkout.

9. Add a new card or choose a saved one, then complete the payment.

What happens next

As soon as the payment goes through:

• The permit activates right away.

• A confirmation appears on screen.

• The resident gets a confirmation email.

• The receipt appears under Payment History.

Important notes

• Residents can turn on automatic recurring payments at checkout. This helps avoid permit lapses and late fees. See Permit expiration, grace period, and late fees.

• Prices come from your community's settings, including tiered pricing if it's turned on. See Parking permit prices and Tiered pricing overview.

• ParkingPass doesn't store card information. Payments are handled by a secure payment processor.

• Refunds follow the Refund policy.

Troubleshooting

• If the payment fails, the permit stays inactive until a payment goes through. See A resident's permit payment failed.

• If the billing address doesn't verify, the resident can select Use different billing address than profile address and enter the address exactly as it appears on their card statement.