Updating User Account Details

User account details can be updated directly within the ParkingPass portal. This applies to:

• Residents

• Guest users

• Property management users

Account information is managed at the user level.

How Users Update Their Own Information

Users may update their personal details by:

1. Signing in at my.parkingpass.com

2. Clicking Edit Profile at the top of the left navigation

3. Making the necessary changes

4. Saving updates before exiting

From the Edit Profile page, users can update:

• Name

• Email address

• Preferred language

• Notification settings (email and SMS, if enabled)

• Password

Keeping this information current ensures proper notification delivery and account access.

How Property Managers Can Update Resident Information

Property Managers may update account details on behalf of a resident at any time.

To do this:

1. Open the resident’s account

2. Click the green Quick Actions dropdown (top-right of the resident profile)

3. Select Update User Info

4. Make the required changes

5. Save

This is commonly used when:

• A resident is not receiving notifications

• An email address was entered incorrectly

• A name correction is required

• A resident needs assistance accessing their account

Important Notes

• Notification preferences are controlled at the individual user level.

• Updating email or phone information may impact notification delivery.

• Password resets are managed by the user unless assistance is required.

Accurate user information helps reduce support requests and ensures proper communication regarding permits, renewals, guest passes, and enforcement activity.