Updating Parking Rules

Parking rules are established during onboarding and reflect your property’s agreed enforcement structure. If a rule needs to be reviewed or modified, requests must be submitted by an authorized property contact.

How to Request a Rule Update

To request a change, email support@parkingpass.com and include:

• Property name

• The specific parking rule to be reviewed

• Clear details of the requested change

  • Warning structure (number of warnings)

  • Enforcement action (citation, boot, tow)

  • Patrol or towing behavior adjustments

ParkingPass Support will review the request and coordinate with your Account Manager to evaluate and implement the update as appropriate.

Providing complete information helps ensure accurate review and processing.

Review & Implementation

Because parking rules were configured during onboarding and may impact contractual agreements with ParkingPass or your enforcement vendor, rule updates are coordinated carefully before being applied.

Once approved, changes are implemented directly within the property’s enforcement configuration.

Important Notes

• Requests must come from an authorized property contact.

• ParkingPass does not modify rules without written direction.

• Rule changes may take effect immediately once implemented.

• Updates can impact active enforcement, patrol procedures, and violation tracking.

• Always review the operational and contractual impact before submitting a request.