Troubleshooting Basic Issues

If you’re running into unexpected behavior while using ParkingPass, these steps can help resolve most common issues.

Quick Things to Try First

Start with these simple actions:

• Refresh your browser

• Log out and log back into your account

• Close and reopen your browser

• Wait a few minutes and try again

💡 Tip: Re-logging into your account often resolves temporary session issues.

Clear Browser Data

If the issue continues:

• Clear your browser’s cache and cookies

• Restart your browser

• Sign back in and try again

Stored browser data can occasionally interfere with page updates or interactive elements.

Check Your Device & Browser

For best performance:

• Make sure your browser is updated to the latest version

• Install any available device updates

• Temporarily disable browser extensions (especially ad blockers or script blockers)

Check Your Internet Connection

Connection interruptions can affect form submissions or page loading.

• Restart your modem or router

• Switch between Wi-Fi and cellular data (if available)

• Confirm your connection is stable

Try a Different Access Method

If needed:

• Try a different browser

• Try a different device

• Try accessing from a different network

Important Note

• Most issues involving dropdowns, buttons, or elements failing to load are resolved by refreshing, logging out and back in, or clearing browser data.

Still Having Trouble?

If the issue continues after completing the troubleshooting steps:

Contact ParkingPass Support by:

• Emailing support@parkingpass.com, or

• Submitting a request through the Help section in the Property Dashboard

When submitting a support request, include:

• The exact action being attempted

• The full error message (if shown)

• The device being used (desktop, mobile, tablet)

• The browser and version (Chrome, Edge, Safari, etc.)

• Screenshots, if available

Providing complete details helps ensure the issue can be reviewed and resolved as efficiently as possible.