Assigned Parking Tow Requests

If your property uses assigned parking, residents with reserved spaces can submit tow requests directly through their ParkingPass portal when an unauthorized vehicle is parked in their spot.

As a property manager, you may:

• Direct residents to submit the tow request themselves, or

• Log in as the resident and submit the request on their behalf.

Requirements

• Assigned parking must be enabled for the property.

• The resident must have a reserved parking space configured in their account.

• Tow requests can only be submitted for the resident’s assigned space.

If assigned parking is not enabled, this feature will not appear in the resident portal.

How Residents Submit a Tow Request

Residents can access the tow flow from either:

Option 1
Resident Control Panel → Assigned Parking Help

Option 2
Resident Dashboard → Top-right → Vehicle Parked in My Spot

Required Information

During submission, the following must be provided:

• License plate number

• Plate state

• Vehicle make, model, and color

• Clear photo of the license plate

• Photo of the parking spot number

• Photo of the unauthorized vehicle in the space

Once submitted, the resident will receive an on-screen confirmation.

What Happens After Submission

• The contracted towing vendor is notified immediately.

• Arrival timing depends on vendor availability.

• Enforcement execution is handled by the towing company according to property rules.

If the Vehicle Leaves

If the unauthorized vehicle moves before towing occurs:

• The tow request should be canceled in the portal to prevent unnecessary dispatch.

Missing Assigned Parking Configuration

If a resident reports that their assigned spot is not visible in their account:

• Review the resident’s parking configuration.

• Update the assigned parking space as needed.

Assigned parking must be correctly configured for the tow request feature to function.

Important Notes

• Tow requests can only be submitted for the assigned parking space tied to the resident.

• Misuse of the feature may result in restricted access.

• ParkingPass facilitates the tow request process, but enforcement is carried out by your contracted vendor.