Resident Registered Too Early (Not Moved In Yet)

If a resident registers their account before their actual move-in date, the system will begin tracking their permit timeline immediately. This can lead to late fees or enforcement if not addressed.

Steps

1. Open the resident’s account from your dashboard.
2. Review the vehicles listed on their account.
3. If the resident has not yet moved in:
   • Use the Vehicle Actions dropdown to delete the vehicle(s) from their account.
4. Advise the resident to re-register their vehicle closer to their actual move-in date.

💡 Tip: If something doesn’t look right, try refreshing the page or signing out and back in.

Important Notes

• The system begins tracking permit timelines as soon as a resident registers.
• Residents have 10 days to complete their permit purchase before late fees or enforcement may apply.
• Residents should not be invited or register until they are ready to move in.
• When approving resident applications, you must set the correct move-in date. This date cannot be edited later, so accuracy is important.
• If a resident registers early, removing the vehicle will prevent the system from tracking an active permit.
• In some cases, the resident may need to create a new account if registration occurred too early.

Troubleshooting

If you run into issues:

• Confirm the resident has not already purchased a permit
• Check that all vehicles have been removed from the account
• Have the resident re-register closer to move-in if needed
• Try a different browser or device

If the issue continues, contact Support.