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How Residents Make Payments

Residents complete permit payments directly from their ParkingPass dashboard once their application has been approved. Payments activate or re-activate parking permits immediately upon successful processing.

How Residents Access Payment

Residents:

  1. Visit my.parkingpass.com

  2. Sign in to their account

  3. Select Payment System+ from the left navigation

  4. Click Make a Payment

From there, they:

  • Scroll to the Parking Permits section

  • Select the vehicle(s) being renewed or activated

  • Click Checkout

  • Review the Order Preview

  • Select Proceed to Checkout

Payment Processing

At checkout, residents may:

  • Add a new card, or

  • Use an existing saved payment method

If billing address verification fails, they may select “Use different billing address than profile address” to resolve address-matching issues.

Payments are processed securely through Stripe.

Once payment is completed:

  • The permit activates immediately

  • An on-screen confirmation is displayed

  • A confirmation email is sent

  • The receipt is available under Payment History

Important Notes

  • Payment options only appear after application approval.

  • If payment fails, the permit will remain inactive until successfully processed.

  • Pricing is determined by the property’s configuration (including tiered pricing if enabled).

  • Residents can choose to use automatic recurring payments.
  • ParkingPass does not store user payment information. All payments are processed securely through Stripe.