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Trouble Receiving Email Notifications

 

Notification settings in ParkingPass are configured at the individual user level. If a resident or staff member reports not receiving notifications — or if property management is not receiving them — the issue is typically related to email or SMS settings on that specific account.

The same troubleshooting steps apply to both residents and property managers.

Common Things to Check First

Before escalating, review the following:

  • Check spam or junk folders

  • Confirm ParkingPass is not on a blocked senders list

  • Add ParkingPass to the safe senders or trusted contacts list

  • Confirm the user is in an area with strong internet or cellular service (for SMS notifications)

  • Verify the phone number or email address is entered correctly

Review Notification Settings

Notifications are controlled within the user’s profile settings.

To review or update settings:

  1. Log in to the account in question

  2. Open the left navigation menu

  3. Click Edit Profile

  4. Confirm:

    • Email address is correct

    • Phone number is correct

    • Email notifications are enabled

    • SMS notifications are enabled (if applicable)

If assisting a resident, property managers may log in as the resident and follow the same steps.

Using an alternate email provider can sometimes resolve delivery issues.

Still Having Trouble?

If notifications are still not being received:

Contact ParkingPass Support by:

When submitting a support request, include:

  • The affected user’s name and email address

  • The type of notification expected (permit approval, payment receipt, violation, etc.)

  • The date and time the notification should have been received

  • The device and browser being used (if relevant)

  • Screenshots, if available

Providing detailed information allows Support to review delivery logs and investigate further.