Updating Resident Lease Dates

Lease expiration dates are stored at the resident profile level.

How to Update a Resident’s Lease Date

1. Open the resident’s account in the portal

2. Click the green Quick Actions dropdown (top-right of the profile)

3. Select Update User Info

4. Locate the Lease Expiration Date field

5. Enter the updated lease expiration date

6. Save changes

The update takes effect immediately.

Why Lease Dates Matter

Lease expiration dates:

• Control early renewal eligibility (up to 10 days before permit expiration)

• Prevent payments when a lease is expired

• Help ensure accurate resident status

• Reduce permit lapse and late fee scenarios

If a resident reports they cannot renew or pay early, the lease expiration date should be reviewed first.

Important Notes

• Only authorized property management users can update lease dates.

• Changes apply instantly once saved.