Changing Patrol Vendors

Properties have full control over which patrol vendors they work with. When you decide to change vendors, ParkingPass can help update your account and coordinate onboarding so enforcement resumes smoothly.

Updating your vendor ensures patrol activity, enforcement visibility, and contact details remain accurate within the platform.

Steps

Select and finalize your agreement with the new patrol vendor
Contact support@parkingpass.com to request the vendor update
If the vendor is new to ParkingPass, be ready to provide:
- Business name
- Contact name
- Email address
- Phone number
- Business address

Once received, our team will update your property’s vendor details in the system.

What Happens Next

ParkingPass Support will update the vendor information on your property
If needed, Support can also assist with updating patrol hours
Our onboarding team will contact the new vendor by email with a link to schedule required training
Vendors may not begin patrols until training is completed
Patrol start dates are coordinated by the onboarding team once training is complete

Important Notes

Each property is responsible for selecting and contracting with their own tow vendor
Patrol activity will remain paused until onboarding and training are completed