If a resident's vehicle registration isn't appearing in the portal after they submitted it, it's usually one of 2 causes. Start with the quick checks below.

Quick checks

1. Check the denied vehicle report to see if the submission was rejected during registration.

2. Check whether the vehicle plate is currently registered under an active guest pass, which can block resident registration.

Common causes and fixes

Submission did not go through

What you'll see: The vehicle does not appear under the resident's unit, and there is no record of the registration in the portal.

How to fix it: Ask the resident to resubmit their vehicle information. Once submitted successfully, the registration will appear immediately under their active vehicles.

Vehicle is currently registered under a guest pass

What you'll see: The resident cannot register their vehicle, and they have an active guest pass.

How to fix it: The guest pass must be removed before the vehicle can be registered as a resident vehicle. Once the guest pass is cleared, ask the resident to reenter their vehicle information to complete the registration.

Still stuck?

Email support@parkingpass.com with the resident's name, unit, and a screenshot of what you're seeing.