How to set up your community and team

Last updated: November 4, 2026

This is phase 1 of launching a new community. For all four phases, see the Property launch readiness checklist. Check that your community is set up correctly in ParkingPass, then add your team. Your Account Manager configures most of this during onboarding, so you're mainly verifying it.

Set up your community and team

  1. Check your unit list. Go to Property → Vehicle/Unit Management. Confirm every unit, address, and building is correct. Missing or wrong units cause registration problems later. Unit changes go through ParkingPass Support. See Adding or removing units.

  2. Confirm vehicle limits. Review the maximum vehicles per unit, and set any unit that needs a different limit. See Update maximum number of vehicles for a unit.

  3. Review your parking rules. Go to Property → Parking Policy, or click Parking Policy on your dashboard. Confirm each rule's severity level matches what you agreed to during onboarding. To change a rule, contact ParkingPass Support. See Updating parking rules and How violation severity levels work.

  4. Check guest parking settings. Review consecutive-day limits, reset periods, and any paid guest parking. See How guest parking settings work.

  5. Confirm Free Roll Out, if you use it. Check the start and end dates. During this window, residents can register without paying for resident permits. See Free Roll Out policy.

  6. Find your community keyword. Residents use it to register themselves. Copy it exactly, since keywords are case-sensitive, and keep it handy for welcome emails and signs. See How do I find my keyword?.

  7. Invite your team. Click Manage Staff on your dashboard, or click Users in the left sidebar. Invite each team member and give them the right role. See Adding additional property management users and How user roles work.

  8. Have each user check their notification settings. This makes sure alerts about new applications and vehicle changes reach the right people. See Updating your account details.

  9. Name a main point of contact. Decide who your patrol partner, or your own patrol team, should reach in real time. In Colorado, this person must be available for real-time tow authorization. See Colorado real-time tow authorization.

Usage

When this phase is done, move on to How to set up patrol for a new community.

If your community is in Florida or Colorado, also review the state rules. See State compliance overview.