Managing Resident Applications

When a resident submits a registration application, it appears in the property dashboard for review. From there, the application details can be viewed and either approved or declined.

Viewing New Applications

To review submitted applications:

1. Open the Property Dashboard

2. Click New Resident Applications

This page displays all recently submitted applications.

Each entry includes a dropdown button with a View Application option.

Approving or Declining an Application

1. Select View Application

2. Review the submitted information and uploaded documents

3. In the lower right corner of the application screen:

   • Check the box to Approve, or

   • Check the box to Decline

Once approved, the resident’s vehicle(s) become active. If declined, the vehicle(s) are not protected from enforcement.

Approving a Previously Declined Application

If an application was:

• Declined manually, or

• Automatically declined after the 10-day pending window

It can still be approved.

To locate it:

1. Navigate to New Resident Applications

2. Use the filter option and select Declined

3. Choose View Application

4. Approve the application using the same process

Manual approval remains available at any time.

Viewing an Application from a Resident Account

Applications can also be accessed directly from a resident’s profile:

1. Open the resident account

2. Navigate to the vehicle

3. Click the Vehicle Actions dropdown

4. Select View Application

Important Notes

• Applications automatically move to Declined status after 10 days if no action is taken.

• Approval can still be applied after auto-decline.

• The do-not-tow list can be helpful anytime there are issues or delays preventing an application's approval.
• The filters at the top of the page will change view and allow you to see declined or suspended applications. 
• Lease expiration and parking start dates can be edited on the application page.